Terms Of Service

TERMS AND CONDITION

1. Agreement and Validity

These Terms and Policies, in conjunction with our Privacy Policy, govern your use of MIRVAN. By accessing and using MIRVAN’s website and services, you agree to abide by these terms and conditions. It is essential to read these documents thoroughly, as they contain crucial legal information regarding your rights, responsibilities, and available remedies.

2. Registration to the Site and Services

  • During registration, you will be asked to provide a username, password, a valid and active email address, a personal phone number, and an address.

  • Your password must be kept confidential. MIRVAN will never make your password public or request it via email or any other method. It is your responsibility to maintain the privacy and security of your password. Any password misuse will be your sole responsibility.

3. Purchasing Items on the Site

  • A purchase contract becomes binding only after receiving notice of acceptance from MIRVAN. An order is considered an offer, and MIRVAN’s acceptance notice, sent through email, internal messaging, or another method, finalizes the purchase.

  • Merchandise availability varies and may change over time. Some items may not be available even if presented online.

  • Prices quoted on the Site are in USD (United States Dollars) and are effective. Sales in other territories require additional payments, including delivery fees, insurance, conversion rates, taxes, and more. Prices are subject to change.

  • All diamonds sold on the Site are documented using third-party services and professional assessors.

  • The Site does not authorize the purchase of items for resale. MIRVAN reserves the right to restrict or prohibit orders placed by dealers, resellers, or distributors at its discretion.

4. Shipping Policy

  • Time to Ship: Most Delicate Collection and Ready to Ship orders ship within 3-4 business days. Purchases of loose diamonds typically ship within 3-5 business days. Bespoke pieces may take longer depending on complexity. The Diamond Concierge will provide updates.

  • International Shipping: International customers are responsible for customs duties and import fees. Shipping services are provided through USPS/UPS/EMS, with tracking available 24-48 hours after shipping. Delivery typically takes 7-9 working days.

5. Custom Order Listing

If you wish to customize jewelry from our shop and prefer to keep your design private, please inform us when placing your order. This service may incur additional charges. We take pride in showcasing custom work with our community but can also respect your privacy.

6. Important Legal Information

MIRVAN reserves the right to update, modify, or change terms and conditions, information, and prices at our discretion without notice. MIRVAN, its affiliates, or employees shall not be held liable for any indirect, incidental, punitive, or consequential damages arising from the use of this website. Please note that appraisals, grading reports, and lab certificates are subjective and may vary. By using this site and its services, you acknowledge and accept the associated risks.

MIRVAN values your satisfaction and security, and we are dedicated to ensuring a safe and enjoyable shopping experience. Should you have any questions or require further information, please don’t hesitate to contact us.

Welcome to MIRVAN, your trusted source for exquisite jewelry. We are dedicated to providing quality services and maintaining transparent policies for your convenience and peace of mind. Please review the following services and policies to ensure a satisfying experience.

1. Free Engraving

Engraving is an optional service at MIRVAN. Feel free to contact us if you’d like to add a personal touch to your jewelry with engraved messages. Keep in mind that unique engravings or special fonts may involve additional costs. Contact us to inquire about engraving options.

2. Jewelry Size Chart

Ordering the right jewelry size is crucial, especially for rings, which can vary slightly by country. We follow the International Ring Size Chart for consistency. Please check the inner diameter of your ring according to our chart. If you don’t find your exact size, contact us for assistance.

3. Shipping Options

We offer two shipping options for your convenience:

  • Standard Free Shipping: Delivers within 20 to 25 business days.
  • Express Shipping: Arrives in just 7 to 9 business days, with an additional cost of 30 USD.

Note: Insured shipping is not included in standard or express shipping. Please contact us to arrange insured shipping before your jewelry is shipped.

4. Diamond Price Match Guarantee

At MIRVAN, we are confident in offering the best online diamond prices. Contact our team with your diamond quality and price specifications, and we will locate a matching diamond to meet your needs.

5. Make Your Dream Jewelry With Us

Have a unique design in mind that you can’t find anywhere else? MIRVAN can bring your dream jewelry to life. Let us assist you in designing your jewelry and finding the perfect diamond to make your vision a reality. Click here to get started.

6. Flexible Payment Options

We offer various payment methods for your convenience, including:

  • All Major Debit/Credit Cards: We accept Visa, MasterCard, American Express, Razor Pay, and PayPal
  • Layaway: International customers can benefit from our layaway payments. A 30% transferable deposit is required to enter the bespoke design phase, with further details available upon request.

7. Returns/Exchange Policies

  • Order Cancellations: Orders may be canceled within 24 hours of placement, excluding custom or personalized orders. Once work has begun, restocking or processing fees may apply.

  • Returns: To initiate a return, contact us, and we will provide instructions. Please ship the package within 7 days of our approval. Ensure you follow our process for a smooth return. We are not responsible for parcels lost or held by customs during the return process.

8. Reserve Your Custom Work

If you wish to reserve a custom design, a fee-based service is available, with fees varying by jewelry type. Confirm your reservation within 48 hours of order placement, as we cannot reserve items once the manufacturing process begins. Contact us for any changes in this policy.

9. Repair & Refund Service

We provide a Repair Service for your peace of mind. This service allows you to repair or exchange jewelry within the policy timeframe. Please contact us in case of any concerns with your jewelry, and we will guide you through the process.

10. Limited Lifetime Warranty

Our jewelry comes with a Limited Lifetime Warranty. If your jewelry needs repair, we offer a Paid Center or Side Stone Tightening Service, Complimentary Ring Cleaning, and Precious Metal Preservation. Please review the terms and conditions for specific details.

11. International Order & Shipping Services

  • Shipping Services: We offer safe and discreet packaging. All parcels are tracked daily, and once received, you assume responsibility for the parcel. Inspect the parcel upon receipt for any issues.

  • International Shipping Service: International recipients are responsible for customs duties and import fees. Shipping options include standard and express delivery. If you choose express shipping, expect your order in 7-9 business days.

  • Additional Terms and Conditions: Review additional terms, including addressing shipping holds or losses and updating shipping addresses. We are not liable for parcel issues after successful delivery.

12. Secure Shopping

MIRVAN prioritizes your safety during online transactions. We use SSL encryption to secure your data. You can also make purchases over the phone or via bank wire transfer for added convenience.

13. Diamond Upgrade Policy

Our Diamond Upgrade Policy applies to IGI/GIA Certified Lab-Grown (HPHT/CVD) diamonds. We provide guidelines for upgrading your diamond, including size and eligibility criteria. Review the terms for specific details.

We’re committed to ensuring your satisfaction and adhering to transparent policies. If you have any questions or need further clarification, please contact us. Your feedback is important to us, and we are available 24/7 to address your concerns.