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At MIRVAN, your privacy is of the utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information. We encourage you to read this policy carefully to understand how we handle your data.
We collect various types of information to provide you with a tailored and exceptional experience. This includes
1.1 Identification and Contact Information:Â We may collect your name, address, phone number, and email address when you voluntarily provide them, such as when signing up for an online account, participating in an event, making a purchase, using our suggestion form, custom order request, virtual appointment, or when tracking your order.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
1.2 Payment Details:Â To process your orders or payments, we may collect payment details such as credit card numbers, bank account information, PayPal account numbers, or other necessary payment information.
1.3 Demographic Information:Â We may collect information about your gender and birthday to enhance our services.
1.4 Voice Recordings:Â When you contact MIRVAN customer support, your voice may be recorded as part of our commitment to quality service.
1.5 Preferences and Interests:Â During privileged interactions with our client advisors, you may choose to share your preferences, interests, and other details relevant to your experience with our collections and luxury brands.
1.6 Health Information:Â We may collect information related to potential adverse reactions to jewelry metals, including health information, to ensure your safety and satisfaction.
1.7 Publicly Shared Information:Â Information you submit or post in a public location, such as product reviews on our social media pages or websites, may be collected.
1.8 Browsing Information:Â When you visit our websites, we may gather information about your web browser and browsing habits to enhance your experience.
1.9 Direct and Indirect Collection: Your personal information is collected either directly from you (e.g., when creating an account, making a purchase, or interacting with our client advisors) or indirectly through tracking tools like browser cookies or from third parties (e.g., social media platforms).
We use your personal information for the following purposes:
2.1 Understanding Your Interests:Â We analyze your information to better understand your interests and improve our website and products/services.
2.2 Providing Services:Â We use your information to process your purchases, respond to your requests, address inquiries, and manage complaints.
2.3 Security:Â Your data is used to protect our company, customers, colleagues, and websites from fraud, theft, or other potential threats.
2.4 Product Effects:Â We collect information about potential adverse effects of our products, complying with our responsibilities as a jewelry maker.
2.5 Anti-Counterfeiting Measures:Â We use your information to combat counterfeiting and illegal resale channels for MIRVAN products, preserving our distribution network.
2.6 Marketing:Â We may use your information to inform you about new products and special offers, subject to your approval where required.
2.7 Analytics:Â Your data may be used for analytics purposes, monitoring our e-reputation, and assessing the success of our online or offline campaigns and events.
2.8 Other Uses:Â We utilize data for legal, administrative, and auditing purposes.
We may share your personal information with the following entities:
3.1 Service Providers and Agents:Â We share information with service providers and agents who perform services on our behalf, such as vendors sending emails on our behalf.
3.2 Online Payment Providers:Â Payment information may be shared with banks or other companies providing online payment services.
3.3 Business Partners:Â With your consent, we may share information with third parties co-sponsoring an event or promotion with us.
3.4 Corporate Restructuring:Â In case of corporate restructuring or reorganization with a third party, we may share information as part of the transition.
3.5 Legal Obligations:Â We may share information as required by law or to comply with relevant legislation, such as responding to a court order.
We use cookies and similar tools to collect information on your device. These tools help in providing secure browsing and enhancing your experience. Our use of cookies is subject to your consent, and you can manage your cookie preferences in your device’s settings.
You have the option to accept or reject cookies. Some cookies are essential for certain functions, while others help us improve our website and services. You can adjust your cookie settings in your browser or device, but rejecting cookies may impact your access to our services.
We may transfer your information to countries/regions where MIRVAN entities are located to ensure you receive optimal services wherever you interact with us. When transferring information to third parties located in third countries/regions, we will provide adequate data protection measures.
You have various rights concerning your personal information, including the right to access, rectify, or erase your data. You can also specify how your data is processed and may provide instructions regarding data usage after your passing.
We take steps to protect your personal information, including technical and organizational security measures, to prevent unauthorized access, disclosure, or alteration.
This Privacy Policy does not apply to third-party sites linked on our website. Please review the privacy policies of these third-party sites to understand how they treat your information.
MIRVAN is committed to safeguarding your privacy and providing a secure and enjoyable experience. If you have any questions or concerns about your personal information, please contact us through the provided channels.
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